At Rolstice shop, we are committed to ensuring your satisfaction with every purchase, providing a hassle-free shopping experience. If for any reason you are not completely satisfied with your order, our Returns and Refunds Policy will be adjusted to meet your needs. Here's how it works:

30-day Return Policy:

To initiate a return, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process

Our refund process is efficient and simple. Once the return is received and inspected, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to complete. To expedite the process, you can provide visual evidence such as photos or videos of any defects or damage for quick resolution.

Steps to Initiate a Return

1. Contact Customer Service:
   • Email: support@rolstice.shop
   • Provide the reason for return along with your order number.
2. Wait for Instructions:
   • We will provide the return shipping address.
3. Return Verification:
   • Once your return is received and verified (usually within 72 hours), you will receive a confirmation email.
4. Refund Processing:
   • Any applicable refunds will be processed within 7 days. Note that your bank or credit card company may require an additional 3-5 business days to process.

Refund/Return Cases

1. Customer Dissatisfaction:
   • If the return is due to dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
2. Defective Products:
   • If the product is defective, please provide clear pictures of the defect to support@rolstice.shop. We will arrange a return label and issue a full refund upon inspection.
3. Damaged Packaging:
   • If your package arrives visibly damaged, please document the packaging along with photos and contact us immediately. We will work with the service provider to resolve the issue, offering a replacement or refund accordingly.
4. Incorrect Size:
   • To exchange for incorrect sizes, please email us at support@rolstice.shop for further instructions. We will provide a return label and, upon receipt, send the correct size or issue a refund.
5. Product Did Not Arrive:
   • If your product does not arrive within the estimated delivery time, please contact us within 14 days after the expected delivery date. We will investigate and offer a replacement product or refund.
6. Cancel Order After Placing:
   • You can cancel your order within 24 hours of placing it. Please contact us promptly to cancel your order and receive a full refund if your order has not been shipped.

Contact Us

For any questions or concerns regarding returns and refunds, our dedicated customer service team is available at support@rolstice.shop.

Thank you for choosing Rolstice. Your trust is an honor to us, and we always look forward to providing you with exceptional service!