Effective Date: October 13, 2025
Store Name: Rolstice
Website: https://rolstice.shop

Order Processing Times

Order Cut-off Time: 02:00 PM (GMT-05:00) Eastern Standard Time (New York)

All orders are processed and shipped within 1–2 business days (Monday–Saturday, excluding weekends and holidays) after purchase.

Our fulfillment team carefully inspects and securely packages each item to ensure safe and timely delivery.

Shipping Options

• Standard Shipping: Delivered within 4–7 business days at no additional charge.

• Expedited Shipping: For faster delivery, choose expedited shipping (2–4 business days) for a $7 USD fee.

Shipping times are estimates and may vary depending on your location and carrier service availability.

Order Tracking

Once your order is shipped, a confirmation email with tracking details will be sent to you.
You can monitor your package and get an accurate estimated delivery date through the tracking link.

Shipping Coverage & Restrictions

• Currently, we only ship to addresses within the United States.

• We cannot deliver to P.O. Boxes or U.S. military bases (APO/FPO/DPO) at this time.

• Shipping to multiple addresses within a single order is not supported — please place separate orders for each destination.

Estimated Delivery Time

Delays may occur during holidays or peak shipping periods.

Shipping Delays

If your package takes more than 30 days to arrive, we will issue a full refund for your order.

If your package does not arrive within the expected timeframe:

1. Submit a request via our Contact Page, and our support team will respond within 12 hours.

2. If your tracking code shows “Delivered” but you have not received your item:

   • Please check your surroundings (porch, mailbox, neighbors, etc.).

   • If you still cannot locate your package, contact the shipping company listed in your confirmation email.

   • If unresolved, email us directly at support@rolstice.shop for assistance.

Procedure for Reporting Missing Items

1. Contact Us:
   Email our customer service at support@rolstice.shop. Include your order number and specify the missing items.

2. Verification:
   Our team will promptly investigate and verify the reported issue. Please provide any supporting details or photos to assist in verification.

3. Resolution Options:
   Once verified, you may choose between:

   • Reshipment: We will resend the missing items with expedited shipping.

   • Refund: A refund for the value of the missing items will be issued to your original payment method.

4. Confirmation:
   You will receive a resolution confirmation email within 72 hours of your report.

5. Follow-Up:

   • For reshipments: A new tracking number will be provided once the items are dispatched.

   • For refunds: Please allow 5–7 business days for the refund to reflect on your account.

Customer Support

If you have any questions, need suggestions, or would like to share feedback, our team is always happy to help.
Email: support@rolstice.shop
Contact Page: https://rolstice.shop/pages/contact-us
Operating Hours: Monday–Saturday, 10:00 AM – 6:00 PM (EST).