Effective Date: October 13, 2025
Website: https://rolstice.shop
Contact Email: support@rolstice.shop

Overview

At Rolstice, we want you to love your purchase.
If something isn’t right, we’re here to make it right.
This Return & Refund Policy explains your rights and options when returning or requesting a refund for your order.

Return Eligibility

You may request a return within 30 days of receiving your order.
To qualify for a return, items must meet the following conditions:

• The item must be unused, unwashed, and in original packaging.

• The item must be in resellable condition with all tags and labels attached.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personalized or custom-made products

• Clearance, final sale, or discounted items

• Pet grooming products (e.g., brushes, combs, shampoo, wipes)

• Pet toys or clothing that have been used or show signs of wear

If an item is marked “Final Sale” on the product page, it cannot be returned or exchanged.

Return Process

1. Submit a Request:
   Email us at support@rolstice.shop with your order number, item(s) you wish to return, and the reason for return.

2. Approval & Instructions:
   Once your request is approved, you will receive return instructions and the warehouse address for shipment.

3. Shipping Your Return:

   • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

   • We recommend using a trackable shipping method.

   • Please keep proof of postage until your return is confirmed received.

4. Inspection & Confirmation:
   Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed to your original payment method within 5–7 business days after inspection.

• You’ll receive a confirmation email once the refund has been issued.

• Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

If your return is rejected due to non-qualifying conditions, we will notify you via email and the product can be sent back at your expense.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with the following:

• Your order number

• Photos or videos showing the issue

We’ll offer a replacement or a full refund (including shipping costs) once the issue is verified.

Lost Packages or Delivery Issues

If your package is lost in transit or marked as delivered but not received, please refer to our Shipping Policy for detailed steps and resolution procedures.

Exchange Policy

We currently do not offer direct product exchanges.
If you’d like a different size, color, or product, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or payment provider.

2. Contact your credit card company — processing may take some time.

3. If you’ve done all of this and still haven’t received your refund, contact us at support@rolstice.shop for assistance.

Customer Support

We’re here to help you every step of the way.
Email: support@rolstice.shop.
Contact Page: https://rolstice.shop/pages/contact-us
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (EST).